Grievance & Resolution Policy

Effective Date: 29 March 2026  |  PathPro Academy — PMI Authorized Training Provider

1. Purpose

PathPro Academy is committed to delivering high-quality project management training and maintaining a professional, respectful, and fair environment for all participants. This Grievance and Resolution Policy outlines the process through which students, participants, and other stakeholders may raise concerns, complaints, or grievances related to our training programs, services, or staff.

As a PMI Authorized Training Provider (ATP), PathPro Academy is required to maintain and publish a formal grievance resolution process in accordance with PMI’s ATP agreement and standards.

2. Scope

This policy applies to all individuals who:

  • Are enrolled in or have completed a PathPro Academy training program
  • Have interacted with PathPro Academy staff, instructors, or representatives
  • Are prospective students who have engaged with PathPro Academy’s services

3. Types of Grievances Covered

Grievances may include but are not limited to:

  • Concerns about the quality or accuracy of training content
  • Concerns about instructor conduct or professionalism
  • Issues with course scheduling, cancellations, or rescheduling
  • Billing disputes, refund requests, or fee-related concerns
  • Accessibility or accommodation concerns
  • Discrimination, harassment, or unprofessional behaviour
  • Concerns about PMI exam eligibility hours or PDU certificates

4. How to Submit a Grievance

Participants are encouraged to first attempt an informal resolution by speaking directly with the instructor or training coordinator. If the matter is not resolved informally, a formal grievance may be submitted as follows:

Step 1 — Submit Your Grievance in Writing

Send a written grievance to:

grievance@pathproacademy.org

Subject Line: Formal Grievance — [Your Name] — [Course Name]

Your written grievance should include:

  • Your full name and contact details
  • The course name and batch/date of training
  • A clear description of the grievance and the specific issue(s) raised
  • Any supporting documents or evidence (if applicable)
  • The resolution you are seeking

Step 2 — Acknowledgement

PathPro Academy will acknowledge receipt of your grievance within 2 business days of receiving it.

Step 3 — Investigation

The grievance will be reviewed by a designated Grievance Officer. Where necessary, the Grievance Officer may contact you for additional information or clarification. This process will be completed within 10 business days of acknowledgement.

Step 4 — Resolution

A formal written response outlining the findings and the resolution (or proposed resolution) will be provided to you within 15 business days of the original grievance submission. PathPro Academy is committed to fair, unbiased, and timely resolution of all grievances.

Step 5 — Appeal

If you are not satisfied with the resolution provided, you may request an appeal within 5 business days of receiving the resolution. Appeals will be reviewed by senior management and a final response will be provided within 10 business days.

5. Refund & Cancellation Policy

  • Cancellations 7+ days before course start: Full refund
  • Cancellations 3–6 days before course start: 50% refund
  • Cancellations less than 3 days before course start: No refund
  • If PathPro Academy cancels or reschedules: Full refund or free rescheduling offered

All refund requests must be submitted in writing to grievance@pathproacademy.org.

6. Confidentiality

All grievances will be handled with strict confidentiality. Information will only be shared with those directly involved in investigating and resolving the complaint. PathPro Academy does not tolerate any form of retaliation against individuals who submit a grievance in good faith.

7. PMI Escalation

If a grievance relates specifically to PMI certification requirements, education hours, or PDU certificates, and remains unresolved after following the above process, participants may also contact PMI directly at www.pmi.org for further guidance.

8. Contact for Grievances

Grievance Email grievance@pathproacademy.org
Organisation PathPro Academy, Madhapur, Hyderabad, Telangana, India
Website www.pathproacademy.org

9. Policy Review

This policy will be reviewed annually and updated as necessary to ensure it remains aligned with PMI ATP requirements and best practices.

Last reviewed: March 2026

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